Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01795 472109
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Aspire Medical Health at London Road Medical Centre Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Doctors & Staff
  • Surgery Times
  • Clinics
  • Practice News
  • Contact Us
Show Side Menu
Try the NHS App
Patient Information Leaflet (DOCX, 361KB)
  • Online Access
  • Change of Address
  • Join Patient Participation Group
  • Travel Vaccinations
  • Update Clinical Record

Key Information

  • Appointments
  • Care Quality Commission
  • Depression and Anxiety Self-Help Guide
  • Drugs & Alcohol
  • GDPR
  • GP Earnings
  • Home Visits
  • Living With Diabetes
  • Medway Talking Therapies
  • New Patients
  • Out Of Hours
  • Practice Area
  • Practice Policies
  • Prescriptions
  • Prescriptions Charges and Exemptions
  • Sickness Certificates
  • Survey Results
  • Temporary Registration
  • Test Results
  • Urgent Health Services
  • Vacancies
  • Zero Tolerance
  • Social Prescribing Link Worker Service
  • Local services & Self-referral organisations
  • Screening
  • Weight Loss Injections Mounjaro
  • Live Well
  • Conditions A to Z
Call 111 when it's less urgent than 999

BBC Health News

  • Parents face hurdles vaccinating children - report01 Jul 2025 00:06Obstacles include difficulty booking appointments and too few jab reminders, say child health experts.
  • Is RFK Jr's divisive plan to Make America Healthy Again fearmongering - or revolutionary?01 Jul 2025 00:04The most powerful public health official in the US is reviled by some medics - but even some of his critics accept that he is bringing drive to healthcare areas that have long been neglected
  • Covid inquiry hears of care home 'slaughter' 30 Jun 2025 16:55Relatives of care home residents tell the Covid inquiry they will never get over how their loved ones died.
  • Make healthy food more appealing, government tells supermarkets29 Jun 2025 14:42Supermarkets will be challenged to sell healthier food, under a new government obesity plan.
  • School sun safety lessons trialled to tackle skin cancer29 Jun 2025 02:09The new pilot teaches children as young as five how to check UV levels and apply sunscreen.
  • I found a bacteria-eating virus in my loo - could it save your life?28 Jun 2025 01:02It's hoped phages could give us new ways of treating infections which are immune to antibiotics.
Home > Practice Policies

Practice Policies

GDPR

Visit our GDPR page for more information.

Confidentiality and Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice team, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Download the complaints and suggestions leaflet (DOCX, 58KB)

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Last Updated 19 Feb 2025

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

London Road Medical Centre

32 London Road, Sittingbourne, Kent, ME10 1ND

  • 01795 472109
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services